Frequently Asked Questions
Everything you need to know about shopping with Penny Black.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location.
How can I return an item?
We offer a 30-day return policy. Items must be in their original condition and packaging. Please contact our support team to initiate a return label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Can I track my order in real-time?
Yes, once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, Penny Black ships to over 20 countries worldwide. Shipping costs and delivery times vary based on the destination country.
How can I contact customer support?
Our team is available via email at [email protected] or through our live chat feature available Monday through Friday, 9 AM to 5 PM.